Privacy Policy

This privacy policy explains how Chiltern Energy Group (“we”, “us”, “our”) collects, uses, and protects personal information when you use our website or contact us.

Who we are

Chiltern Energy Group is a renewable energy and electrical installation business based at Kings Head House, 15 London End, Beaconsfield, HP9 2HN. You can contact us at info@chilternenergygroup.co.uk or on 01494 977298.

Information we collect

We collect information you give us directly when you:

• Submit a quote request or contact form on this website
• Call or email us
• Book a site survey

This information may include your name, email address, phone number, and property postcode.

We also automatically collect technical data through website analytics (including page views and usage patterns) to help us improve the site.

How we use your information

We use your personal information to:

• Respond to your enquiry and arrange site surveys
• Provide quotes and carry out installations
• Send appointment confirmations and follow-up communications
• Request reviews after installation (with your permission)
• Comply with legal and regulatory obligations

Legal basis for processing

We process your data on the basis of legitimate interest (responding to your enquiry and delivering our services) and, where applicable, your consent.

Sharing your information

We do not sell your personal data. We may share it with subcontractors who assist in delivering our services (such as specialist installation partners), only where necessary and under equivalent data protection obligations.

Where we apply for grants on your behalf (OZEV, BUS), we share relevant information with the relevant grant body as required to process your application.

How long we keep your data

We keep enquiry and customer records for up to 6 years for legal and accounting purposes. If you ask us to delete your information and we have no legal obligation to retain it, we will do so within 30 days.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation to retain applies)
• Object to or restrict our processing of your data
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk

Cookies

We use essential cookies to make the website work. We may also use analytics cookies (such as PostHog) to understand how the site is used. You can manage cookie preferences through your browser settings.

Contact us

If you have questions about this policy or want to exercise your rights, contact us at info@chilternenergygroup.co.uk or write to us at Kings Head House, 15 London End, Beaconsfield, HP9 2HN.

If you have questions about how we handle your data, contact us. To learn more about who we are, read about Chiltern Energy Group.